The Airport Security Office at Hilo International Airport (ITO) works in close coordination with local law enforcement agencies and the Transportation Security Administration (TSA) to help maintain a safe and secure environment for passengers, visitors, airline personnel, and airport staff.

Security personnel are available to assist with safety-related questions, respond to incidents, and address concerns throughout the airport. The Airport Security Office serves as a key point of contact for reporting suspicious activity and managing security matters within public areas of the terminal and airport grounds.

Location of the Airport Security Office

The Airport Security Office at Hilo International Airport is located within the main terminal area and is accessible to the public. Its placement allows passengers to seek assistance both before and after flights.

Directional signage within the terminal helps guide travelers to airport security personnel when assistance is needed.

Office Availability

Airport security services at Hilo International Airport operate continuously to support airport operations and respond to security or safety concerns as they arise. Travelers needing immediate assistance are encouraged to contact airport personnel or use emergency phones located throughout the terminal.

Services Provided by the Airport Security Office

The Airport Security Office at Hilo International Airport provides a range of services focused on passenger safety and airport security, including:

• Emergency Response and Assistance: Security personnel coordinate responses to emergencies, including medical situations, safety incidents, or potential security threats within airport property.
• Lost and Found Coordination: For items lost in public, non-secured areas of the terminal or airport grounds, airport security staff can assist in directing travelers to the appropriate Lost and Found resources.
• General Security Inquiries: Passengers may contact the Airport Security Office with questions about airport safety procedures, restricted areas, or general security guidelines while traveling through ITO.
• Incident Reporting: Travelers are encouraged to report suspicious behavior or unattended items. The airport supports the “See Something, Say Something” approach to help maintain a safe environment for everyone.
• Passenger Safety Support: Security staff may assist in coordinating additional support for passengers who require special attention, including travelers with disabilities, unaccompanied minors, or those needing guidance within the terminal.

Tips for a Safe Experience at Hilo International Airport

• Arrive with adequate time before departure
• Remain aware of surroundings in public areas
• Follow posted signage and instructions from airport staff
• Report any safety concerns promptly to airport personnel

Additional Information

The Airport Security Office at Hilo International Airport plays an important role in ensuring the safety of East Hawaiʻi’s primary airport. Working closely with TSA and local law enforcement, airport security personnel are committed to providing a safe, welcoming, and orderly travel environment.

If you need assistance or have security-related concerns during your time at the airport, airport security staff are available to help.