The Airport Security Office at Hilo International Airport (ITO) works in close partnership with local law enforcement and the TSA to provide comprehensive security services.

1. The Airport Security Office at the Daniel K. Inouye International Airport is dedicated to ensuring the safety and security of all passengers, visitors, and airport personnel. Whether you have questions about airport safety protocols, need assistance with security-related issues, or want to report a suspicious activity, the Airport Security Office at the Daniel K. Inouye International Airport is the central point of contact for all security matters. Staffed by trained professionals, the Airport Security Office at the Daniel K. Inouye International Airport works closely with law enforcement and the Transportation Security Administration (TSA) to maintain a safe and secure environment throughout the airport.

Location of the Airport Security Office

The Airport Security Office is conveniently located in Terminal 2 on the ground level, near the central information desk and close to the main baggage claim area. The office's central location makes it easily accessible for passengers who may require assistance before or after their flight. Clear signage throughout Terminal 2 will direct you to the Airport Security Office, ensuring that you can quickly find help if needed.

The office is open 24 hours a day, seven days a week, to provide around-the-clock support for any security concerns or emergencies that may arise.

Contact Information

To get in touch with the Airport Security Office at the Daniel K. Inouye International Airport, please use the following contact details:

Phone Number: (808) 836-6640

Email: securityoffice@hnlairport.com

Office Hours: Open 24/7

For non-urgent matters, you can also reach out via email. If you need immediate assistance, calling the office directly is the fastest way to connect with airport security personnel.

Services Provided by the Airport Security Office

Airport security officer with mask and gloves in terminal

The Airport Security Office at the Daniel K. Inouye International Airport offers a range of services designed to help ensure a secure environment and provide assistance to travelers:

Emergency Response and Assistance: The Airport Security Office is the primary point of contact for all security emergencies at the airport. If you experience or witness an emergency situation, such as a medical emergency, suspicious behavior, or a security threat, please contact the office immediately.

Lost and Found Coordination: If you believe an item was lost outside of the TSA checkpoint, such as in a public area or at the curbside, the Airport Security Office can assist in locating and retrieving your belongings. The office works in collaboration with the airport's general Lost and Found department.

General Security Inquiries: For questions about airport security protocols, restricted areas, or safety guidelines, the Airport Security Office staff is available to provide information and guidance. They can help clarify the rules and assist with any concerns you may have while at the airport.

Incident Reporting: If you notice any unusual activity or have concerns about potential security risks, the Airport Security Office encourages you to report it. The "See Something, Say Something"initiative is actively promoted to ensure that everyone at the airport can contribute to maintaining a safe environment.

Passenger Safety Services: The Airport Security Office also assists with coordinating additional safety measures for passengers who require special attention, such as unaccompanied minors, travelers with disabilities, or those needing an escort to and from secured areas.

Tips for a Safe Airport Experience

The security of Hilo Airport (ITO) checking passenger for public safety.

To help ensure a smooth and safe experience at the Daniel K. Inouye International Airport, keep the following tips in mind:

Arrive Early: Allow extra time for check-in and security screening, especially during peak travel periods.

Be Aware of Your Surroundings: Report any unattended baggage or suspicious behavior to the Airport Security Office immediately.

Follow Security Instructions: Adhere to all posted signs and listen to announcements for any security updates or important information.

Additional Information

The Airport Security Office at the Daniel K. Inouye International Airport works in close partnership with local law enforcement and the TSA to provide comprehensive security services. If you have general questions about airport safety or want to learn more about the measures in place to protect travelers, you can visit the airport's official website or contact the office directly.

For any concerns or assistance needed during your time at the airport, the Airport Security Office is here to help, ensuring that your experience is safe, secure, and worry-free.