ARRIVALS & BAGGAGE CLAIM on Hilo airport

Arrival Process at Hilo International Airport

Hilo International Airport features a compact terminal layout designed for ease of navigation. After disembarking, passengers follow clearly marked indoor walkways directly to the baggage claim area.

Because of the airport’s manageable size, walking distances are short and arrival procedures are generally quick and stress-free, even during peak travel periods.

Baggage Claim Area at ITO

The baggage claim area at Hilo International Airport is located adjacent to the arrival exit and is clearly marked throughout the terminal.

• Baggage carousels are assigned by airline and flight.

• Flight information displays provide updated arrival and carousel details.

• Seating areas are available nearby for those meeting arriving passengers.

The curbside area outside baggage claim is designated for active loading and unloading only. Unattended vehicles may be subject to enforcement.

Agriculture Declaration & Inspection

To protect Hawaiʻi’s unique and fragile ecosystem, all arriving passengers—whether traveling interisland or from the mainland—must complete a Hawaiʻi Department of Agriculture declaration.

• Declaration forms are typically distributed during your flight.

• Completed forms must be submitted before exiting the baggage claim area.

• Agricultural inspectors may conduct screenings near baggage claim.

Passengers must declare plants, fruits, vegetables, animals, soil, or other restricted items. Amnesty bins are available for voluntary disposal of prohibited materials.

Visitor Information Assistance

A visitor information area near the baggage claim provides general assistance for arriving travelers.

• Directions and maps.

• Local transportation guidance.

• Information on lodging, dining, and attractions in Hilo and East Hawaiʻi.

Airport or tourism staff may be available during peak arrival times to assist travelers.

Ground Transportation at Hilo International Airport

Rental Cars

Rental car companies operate at or near the airport, with counters or shuttle access located close to the terminal. Reserving in advance is recommended.

Taxis

Taxi service is available outside the terminal for transportation to downtown Hilo, Banyan Drive, Volcano, Puna, and surrounding areas.

Rideshare Services

Uber and Lyft operate at Hilo International Airport with designated pickup areas near the terminal curb.

Shuttle Services

Some hotels and tour operators offer airport shuttle service. Availability varies and advance arrangements are recommended.

Public Transportation

The County of Hawaiʻi’s Hele-On Bus provides limited service near the airport and is best suited for travelers with flexible schedules.

Special Assistance & Accessibility

• ADA-compliant restrooms and accessible routes.

• Accessible parking spaces.

• Wheelchair assistance available through airlines (request in advance).

Travelers requiring special assistance are encouraged to coordinate with their airline prior to arrival.

A Warm Welcome to East Hawaiʻi

Hilo International Airport offers a calm and welcoming arrival experience that reflects the lush landscapes and relaxed pace of East Hawaiʻi.

With its efficient layout, friendly atmosphere, and convenient access to Hilo and surrounding communities, ITO provides a smooth start to your visit on Hawaiʻi Island.