frequently asked questions on Hilo Airport

frequently asked questions

Hilo International Airport (ITO)

General Information

The code is ITO.

It’s in Hilo, on the Big Island of Hawaii.

The terminal is open 5:30 AM – 10 PM daily.

It’s a medium-sized airport with one terminal.

Hawaiian Airlines, Southwest Airlines, and United Airlines.

No, all flights are domestic.

Yes, United Airlines offers flights to Los Angeles.

Yes, flights to Honolulu and other Hawaiian islands are available.

About 3 miles (10 minutes by car).

At least 1.5 hours before a domestic flight.

Transportation & Parking

Yes, short-term and long-term parking are available.

$1 per 30 minutes, $15 per day for long-term.

No, all airport parking is paid.

No, parking is first-come, first-served.

No, EV chargers are not available.

Yes, taxis operate from outside baggage claim.

Yes, both Uber and Lyft are available.

Yes, rental services include Enterprise, Hertz, Budget, and Avis.

Yes, the Hele-On Bus stops near the airport.

Some hotels offer shuttle services—check in advance.

Check-In & Security

One terminal with two concourses.

Yes, TSA PreCheck is available.

5:00 AM – 9:00 PM, depending on flight schedules.

Yes, but agricultural inspections apply for flights to the mainland.

Yes, all checked bags are inspected before flights to the mainland.

Starting May 7, 2025, REAL ID will be required.

Usually 10–20 minutes, but longer during peak times.

Yes, most airlines provide self-service kiosks.

No, but TSA offers assistance for families.

Yes, call (808) 961-9300 for lost items.

Facilities & Services

No, Wi-Fi is not available.

No, there are no lounges.

No, currency exchange is not available.

Yes, ATMs are located near baggage claim.

No, but staff can assist with private spaces.

No, there are no luggage storage services.

No, only drinking fountains are available.

No, charging stations are not available.

Yes, outside the terminal.

No, but Hilo Medical Center is nearby.

Dining & Shopping

Sky Garden Restaurant and snack bars.

No major chains, but snack bars sell sandwiches and drinks.

Yes, throughout the terminal.

Yes, at Hawaiian gift shops.

No, there are no duty-free shops.

No, only small retail shops.

Yes, at souvenir shops.

Yes, local coffee stands are available.

Only Sky Garden Restaurant offers seating.

Yes, at Sky Garden Restaurant.

Nearby Attractions & Hotels

About 30 miles (45-minute drive).

Yes, Keaukaha Beach Park is nearby.

Grand Naniloa Hotel is 5 minutes away.

Yes, many Airbnbs and vacation rentals nearby.

Safeway and KTA Super Stores are within 10 minutes.

Prince Kuhio Plaza is 15 minutes away.

Yes, Liliʻuokalani Park is nearby.

Yes, it’s great for the east side.

Renting a car is the best option.

Limited service—book in advance.