Hilo International Airport
(ITO)
Travelers passing through Hilo International Airport (ITO) have access to essential on-site emergency response services and nearby medical facilities in the Hilo area. While ITO does not operate a full-service medical clinic or hospital within the terminal, procedures are in place to ensure timely assistance for medical incidents, along with convenient access to off-airport healthcare providers.
This guide outlines medical assistance available at the airport, nearby urgent care options, and major hospitals serving East Hawaiʻi.
Hilo International Airport maintains coordination with local emergency medical services to respond to medical incidents within airport property.
Key Features:
Emergency response available during airport operating hours
Coordination with Hawaiʻi County emergency responders
Rapid response to injuries, medical distress, or cardiac events
Airport personnel and first responders are trained to provide immediate assistance until advanced medical care arrives.
AEDs are installed in clearly marked public locations throughout the terminal and are accessible for use during cardiac emergencies.
Designed for use by trained personnel or with dispatcher guidance
Regularly inspected and maintained
Clear signage posted for quick identification
Airport staff can assist with basic first aid needs such as minor cuts, scrapes, or sudden illness and can coordinate emergency services if a higher level of care is required.
Travelers should notify:
Airline staff
Airport operations personnel
Security staff
Hilo International Airport does not have a full-service pharmacy within the terminal. However:
Some retail vendors may sell limited over-the-counter items such as pain relievers or basic health products
For prescriptions or expanded supplies, travelers should visit off-airport pharmacies in Hilo
Address: 1190 Waianuenue Avenue, Hilo, HI 96720
Distance from ITO: Approximately 2–3 miles (5–10 minute drive)
Hilo Medical Center is the primary full-service hospital serving East Hawaiʻi and operates a 24-hour emergency department.
Services Offered:
Emergency and trauma care
Inpatient and outpatient services
Surgical services
Diagnostic imaging and laboratory services
This facility is the main hospital destination for airport-related medical emergencies.
Several urgent care clinics operate in Hilo and are suitable for non-life-threatening medical needs.
Typical Services Include:
Treatment for cold, flu, and infections
Minor injury care
X-rays and basic diagnostics
Prescription services
Hours and availability vary by provider.
In an emergency, notify airline staff or airport personnel immediately
Call 911 if you are outside the terminal and need urgent assistance
Keep medications accessible when traveling
Carry travel insurance that includes medical coverage
Inform your airline in advance if you require medical assistance
Carry essential medications in your carry-on luggage
Keep emergency contact information readily available
Allow extra time if traveling with medical equipment or special needs
Hilo International Airport provides access to emergency medical response, AEDs, and basic first aid coordination to support traveler safety. Although there is no on-site clinic or pharmacy, nearby hospitals and urgent care facilities in Hilo ensure comprehensive medical care is readily available when needed.
Travelers can feel confident that medical support is accessible throughout their journey in East Hawaiʻi.