Services Provided by the ITO Pass and ID Office

1. Airport Security Badges

Airport-issued security badges are required for personnel needing access beyond public areas of the terminal. Badge types are determined by job function and access requirements and may include:

• Sterile Area Access – For personnel working beyond the TSA screening checkpoint

• Airfield and Ramp Access – For staff involved in aircraft operations, maintenance, fueling, or baggage handling

• SIDA Badges – Required for employees working within the Security Identification Display Area near aircraft movement areas

All applicants must complete TSA-mandated background checks and required security training prior to badge issuance.

2. Temporary Access Credentials

Temporary access passes may be issued to individuals requiring short-term access to secured airport areas, such as:

• Contractors performing limited-duration projects

• Vendors making authorized deliveries

• Approved visitors attending scheduled business or operational meetings

Temporary credentials may include:

• Single-Day Access Passes

• Escort-Required Passes, where visitors must remain under escort

3. Vehicle Access Permits

Vehicles operating in airside or restricted perimeter areas must display a valid airport-issued vehicle permit. These permits are issued only to authorized companies and departments and may apply to:

• Ground service equipment

• Maintenance and operations vehicles

• Fueling, catering, or service vehicles

Permits must be displayed clearly at all times while operating within restricted areas.

4. Tenant and Vendor Badges

All airport tenants and service providers—including airlines, concessions, maintenance crews, and support services—must ensure that employees possess valid airport-issued identification.

Tenant and vendor badges are limited to approved work areas and are issued only after proper sponsorship, clearance, and training.

5. Visitor and Special Access Passes

Visitor credentials may be issued for specific purposes, including:

• Media access with prior approval

• Government or official visits

• Educational or academic visits requiring secure-area access

These passes typically require advance coordination and are valid only for a limited duration under escort conditions.

Badge Application and Issuance Process

1. Sponsorship by an authorized airport employer or tenant

2. Application submission with government-issued identification

3. TSA Security Threat Assessment (STA) and fingerprint-based CHRC

4. Completion of airport security and safety training

5. Badge issuance upon successful completion of all requirements

Badges must be worn visibly at all times within secured areas. Failure to comply may result in suspension or revocation.

Office Location and Access

The Pass and ID Office at Hilo International Airport is located within the airport operations area. Exact location details, office hours, and appointment requirements should be confirmed in advance through airport administration or the sponsoring employer.

Appointments are typically required for new badge applications, renewals, fingerprinting, and vehicle permit processing.

Important Guidance for Badgeholders

• Badge renewals must be completed prior to expiration

• Lost or stolen badges must be reported immediately

• Employers must notify the Pass and ID Office when access is no longer required

Maintaining a Secure Airport Environment

The Pass and ID Office at Hilo International Airport plays a critical role in maintaining airport safety and regulatory compliance.

Through credential oversight, background screening, and enforcement of security standards, the office ensures that only authorized individuals and vehicles have access to restricted areas.