The TSA Office at Hilo International Airport (ITO) supports the Transportation Security Administration’s mission to ensure the safety and security of passengers traveling through East Hawaiʻi. TSA personnel assist travelers with security screening questions, TSA PreCheck information, and items left behind at security checkpoints.

Serving both passengers and airport partners, the TSA Office provides guidance on screening procedures and helps ensure a smooth and orderly experience at the airport’s security checkpoint.

Location of the TSA Office

The TSA Office at Hilo International Airport is located within the terminal near the passenger security screening area. Its location allows travelers to speak with TSA representatives either before entering the screening process or after clearing the checkpoint.

Clear signage within the terminal helps guide passengers to TSA personnel when assistance is needed.

Office Availability

TSA support services at Hilo International Airport are available during scheduled operational hours aligned with flight activity. Passengers needing assistance outside of staffed office hours should speak directly with on-duty TSA officers at the security checkpoint.

Services Provided by the TSA Office

The TSA Office at Hilo International Airport offers assistance with a variety of security-related matters, including:

• TSA PreCheck Information: Passengers can receive guidance on the TSA PreCheck program, which offers expedited screening for eligible travelers. TSA staff can explain program benefits and direct travelers to enrollment resources.
• Security Screening Assistance: TSA personnel are available to answer questions about screening procedures, carry-on restrictions, and prohibited items to help travelers prepare for a smooth checkpoint experience.
• Lost Items at Security Checkpoints: If an item is left behind during the screening process, such as electronics, belts, watches, or travel documents, passengers may contact TSA staff for assistance with recovery.
• Special Assistance Requests: TSA provides support for travelers who require additional assistance during screening, including passengers with disabilities, medical conditions, mobility needs, or those traveling with young children. Officers can help coordinate accommodations to ensure respectful and efficient screening.

Tips for a Smooth TSA Screening Experience at ITO

• Review TSA guidelines before arriving at the airport
• Keep identification and boarding passes readily accessible
• Be prepared to remove liquids and large electronics from carry-on bags, unless eligible for TSA PreCheck
• Allow extra time during peak travel periods

Additional Information

For general information on TSA policies, prohibited items, and security updates, travelers may visit the official TSA website. TSA personnel at Hilo International Airport are committed to providing a safe, respectful, and efficient screening experience for all passengers.

If you have questions or need assistance while at the airport, TSA staff and airport personnel are available to help.