Visitor Information at Daniel K. Inouye International Airport (Honolulu Airport - HNL)
Daniel K. Inouye International Airport, also known as Honolulu Airport or Honolulu International Airport, is the primary gateway for visitors traveling to Hawaii. As one of the busiest airports in the Pacific, it welcomes millions of travelers every year, offering a wide range of services and amenities to make your arrival, departure, or layover as smooth as possible. For passengers looking for guidance, help, or general information, there are several resources available throughout the airport. This guide will outline where you can find visitor information services, what assistance is offered, and how to make the most of your time at Honolulu Airport.
Visitor Information Services
•Located in the main terminal near baggage claim areas
•Staffed by knowledgeable representatives who can assist with airport navigation, transportation options, and local recommendations
•Open daily from 7:30 AM to 10:00 PM to accommodate most flight schedules
•Provides maps, brochures, and information about Hawaii's attractions, accommodations, and cultural sites
•Offers assistance in multiple languages for international visitors
Visitor Information at Kahului Airport (Maui Airport – OGG)
Kahului Airport (OGG), located on the island of Maui, is the primary air travel hub serving the Valley Isle. Whether you’re arriving for a tropical vacation, an inter-island transfer, or a return trip home, Kahului Airport provides essential visitor information services to help make your travel experience stress-free and enjoyable. From friendly staff to digital resources and printed guides, the airport is equipped to assist you with everything from ground transportation to local recommendations.
Visitor Information Services at Kahului Airport
Kahului Airport offers a centralized Visitor Information Counter designed to assist arriving and departing passengers. Staffed by knowledgeable airport personnel, the counter provides helpful resources and personal assistance to make your journey through Maui as seamless as possible.
Location:
•Main Terminal: The Visitor Information Counter is located near the baggage claim area in the arrivals section of the terminal—ideal for travelers who just landed and need help navigating the airport or finding transportation.
Hours of Operation:
•Daily: 7:30 AM – 10:00 PM
•Hours may vary slightly during holidays or off-peak seasons.
Services Provided:
•Airport Navigation Assistance: Get help locating check-in counters, restrooms, restaurants, security checkpoints, and baggage claim areas.
•Transportation Information: Find out where to catch rental car shuttles, taxis, public transit (Maui Bus), or rideshare pickups.
•Tourist Resources: Staff provide brochures, maps, and information on Maui’s top attractions, beaches, cultural sites, and activities.
•Accommodation Guidance: Need a last-minute hotel? Staff can direct you to nearby lodging options or contact local hotels on your behalf.
•Multilingual Assistance: Limited language support is available for international visitors. Staff will do their best to assist or help connect you with translation services when needed.
Digital Information Resources at Kahului Airport
While Kahului Airport does not have a mobile app or as many interactive kiosks as larger airports, travelers still have access to helpful digital tools and services:
1. Flight Information Displays (FIDs)
Large digital monitors located throughout the terminal display real-time flight updates, including:
•Departure and arrival times
•Gate assignments
•Delays or cancellations
These displays are regularly updated and are found in check-in areas, departure gates, and baggage claim zones.
2. Airport Website
Visit the official Kahului Airport website (hawaii.gov/ogg) for information on:
•Terminal maps
•Parking availability and rates
•Accessibility services
•Airline contact details
•Lost and found procedures
The website is mobile-friendly and easy to navigate, providing quick access to essential details for both first-time and returning travelers.
Additional Visitor Assistance at Kahului Airport
Though smaller in size than Honolulu’s international terminal, Kahului Airport maintains a welcoming and service-oriented environment through the following support channels:
1. Airport Ambassadors
While not present in large numbers, airport staff and volunteers wearing official identification are stationed near:
•Check-in counters
•Security screening areas
•Ground transportation pickup points
They can help with directions, mobility assistance, and other immediate needs.
2. Printed Materials and Brochures
Throughout the terminal, especially near the Visitor Information Counter and rental car booths, you’ll find racks stocked with:
•Maui activity brochures
•Restaurant guides
•Driving maps
•Cultural and historical information
These are free to take and often include coupons or discounts for local tours and attractions.
3. Telephone Assistance
If you have general questions or need to speak with someone before your arrival, Kahului Airport’s main information line can assist:
•Phone: (808) 872-3830
•Availability: Staff typically respond during regular business hours.
Tips for Visitors Using Kahului Airport
1.Know Before You Go: Visit the airport website before arriving for up-to-date information on airline check-in locations, security wait times, and amenities.
2.Arrive Early: Kahului Airport can become congested during peak hours (especially mid-morning and early afternoon). Arrive at least 2 hours early for inter-island flights and 2.5–3 hours for mainland departures.
3.Use the Visitor Counter: Don’t hesitate to stop by the Visitor Information Counter for advice on how to spend your first or final hours on Maui.
4.Have a Transportation Plan: Unlike major city airports, rideshare and taxi services may have wait times. Plan your pickup or rental car arrangements in advance.
5.Check Local Events: Staff can help inform you of nearby events or festivals that may affect traffic, availability of accommodations, or local interest.
Conclusion
Whether you're stepping off the plane into the lush beauty of Maui or preparing to fly back home, Kahului Airport’s Visitor Information Services are here to guide and assist you. With helpful staff, clear signage, and resources tailored to travelers, OGG makes it easy to begin or end your Hawaiian journey on a positive note.
From ground transportation advice to brochures for snorkeling tours or Haleakalā sunrise visits, Kahului Airport is more than just a transit point—it's your first (and last) connection to the magic of Maui.