Hilo International Airport (ITO) serves as the primary gateway to East Hawaiʻi, welcoming visitors arriving on interisland and limited mainland flights. Known for its relaxed atmosphere and convenient access to Hilo, Volcanoes National Park, and the Hāmākua Coast, ITO provides essential visitor information services to help travelers navigate the airport and begin their stay with confidence.

Whether you are arriving for a vacation, visiting family, or connecting onward, visitor information resources at Hilo Airport are available to assist with directions, transportation options, and local guidance.

Visitor Information Services at Hilo Airport

Location
Visitor information assistance is typically available in public terminal areas near baggage claim, making it easy for arriving passengers to find help immediately after landing.

Services Provided

• Airport Navigation Assistance
  Help locating airline counters, restrooms, baggage claim, exits, and ground transportation areas.
• Transportation Information
  Guidance on rental cars, taxis, rideshare pickup areas, hotel shuttles, and public transportation options serving Hilo and surrounding communities.
• Local Area Information
  Printed brochures, maps, and general information about Hilo, Hawaiʻi Volcanoes National Park, nearby attractions, cultural sites, and seasonal activities.
• Accommodation Guidance
  Direction to nearby hotels, inns, and vacation accommodations in Hilo and East Hawaiʻi.
• General Travel Assistance
  Answers to common questions about airport services, amenities, and travel planning.

Availability of staffed visitor counters may vary by day and flight schedule.

Digital Information Resources at Hilo International Airport

Even when in-person assistance is limited, travelers can access helpful information through airport resources.

Flight Information Displays (FIDs)

• Arrivals and departures
• Gate information
• Delays or schedule changes

These displays are located near check-in areas, boarding gates, and baggage claim.

Official Airport Website

• Terminal information and maps
• Parking details
• Accessibility services
• Airline contact information
• Lost and found procedures

The site is mobile-friendly and useful both before arrival and during travel.

Additional Visitor Assistance

Airport Staff and Personnel

• Directions
• Mobility assistance
• Immediate questions related to airport operations

Staff members can direct travelers to appropriate services or resources as needed.

Printed Materials

• East Hawaiʻi attraction guides
• Driving maps
• Cultural and historical information
• Tour and activity listings

Materials are free to take and intended to help visitors plan their stay.

Tips for Visitors Arriving at Hilo Airport

1. Plan Transportation in Advance
   Rental cars are recommended for exploring East Hawaiʻi. Availability can be limited during peak seasons.
2. Arrive Prepared
   Hilo’s weather can change quickly—carry light rain protection and dress comfortably.
3. Ask for Help
   Don’t hesitate to ask airport or airline staff for directions or assistance.
4. Allow Extra Time During Busy Periods
   While ITO is smaller than major hub airports, early-morning and afternoon peaks can affect services.
5. Check Local Events
   Visitor information staff or brochures can help identify festivals or events that may affect traffic or accommodations.

Hilo International Airport’s visitor information services provide a welcoming introduction to East Hawaiʻi. With helpful staff, printed resources, and digital tools, travelers can easily find their way from the terminal to their next destination. Whether you’re beginning an island adventure or heading home, ITO offers the guidance and support needed for a smooth and enjoyable travel experience.