Daniel K. Inouye International Airport
(Honolulu Airport - HNL)
Hilo International Airport (ITO) on the east side of Hawaii Island serves as a U.S. Port of Entry for international travelers. While not as busy as larger airports like Honolulu, ITO offers essential federal services that ensure compliance with U.S. entry laws and public health regulations. International arrivals at Hilo are processed through designated customs and immigration areas staffed by key federal agencies. The airport strives to offer a smooth and efficient arrival experience for travelers entering the United States directly on Hawaii Island.
U.S. Customs and Border Protection (CBP)
(808) 237-4600
CBP officers are responsible for inspecting passports and luggage to enforce immigration and customs laws. Be prepared to declare any items such as alcohol, tobacco, currency, and high-value goods. Review CBP guidelines in advance to understand restrictions and duty exemptions when bringing gifts or souvenirs.
U.S. Department of Agriculture – APHIS
(808) 861-8492
The Animal and Plant Health Inspection Service (APHIS) helps protect Hawaiis sensitive ecosystem. Any food, plant materials, or animal products must be declared to prevent the introduction of invasive species or pests. Items found in violation may be confiscated or result in fines.
Centers for Disease Control and Prevention (CDC) Quarantine Station
(808) 861-8530
CDC officers oversee public health protocols for incoming international travelers. If you are arriving from a region experiencing a health concern, be aware of potential additional screening measures. Carry necessary health documentation, especially regarding vaccinations or COVID-19-related requirements.
Drug Enforcement Administration (DEA)
(808) 837-2600
The DEA ensures that no illegal or controlled substances are brought into the U.S. Even medications legal in your country may be restricted in the United States. Research U.S. drug importation rules ahead of time to prevent any issues upon entry.
Transportation Security Administration (TSA)
(808) 831-4604
TSA conducts security screenings for all departing flights. Be prepared by following TSA's carry-on regulations, including the 3-1-1 rule for liquids. Remove electronics and comply with all inspection protocols to ensure a quick screening experience.
U.S. Fish and Wildlife Service
(808) 861-8525
This agency protects endangered species and enforces regulations concerning animal products. Travelers should not bring wildlife products, coral, ivory, or other restricted materials without proper documentation.
Verify Travel Documents in Advance
Ensure your passport is valid for at least six months beyond your intended stay. Check visa requirements based on your country of citizenship. If eligible, register for the Visa Waiver Program (VWP) through the Electronic System for Travel Authorization (ESTA).
Declare All Agricultural Items
Hilo's proximity to natural reserves and agricultural zones makes it especially important to declare fruits, plants, and soil-containing items. Declare all such items to avoid penalties and to help protect Hawaiis biodiversity.
Be Prepared for Screening
Comply with TSA guidelines by placing all liquids in 3.4-ounce (100ml) containers inside a clear quart-size zip-top bag. Have your travel documents, boarding pass, and ESTA confirmation (if applicable) ready for quick processing.
Arrive Early for International Flights
Although Hilo Airport is smaller than other Hawaiian airports, international processing still requires time. Arrive at least 3 hours before departure for outbound international flights to allow time for customs, immigration, and security procedures.
Currency Exchange and Financial Services
Currency exchange services are limited at Hilo Airport. Travelers should consider converting their currency before arriving or use credit/debit cards where accepted. Check with your financial institution for favorable exchange rates and international transaction fees.
Stay Informed About Public Health Guidelines
Review CDC travel advisories and quarantine requirements if arriving from areas with public health alerts. Carry proof of vaccination, test results, or other required documentation based on current travel guidelines.
Hilo International Airport provides check-in counters and services for a number of domestic and international carriers. The terminal layout is straightforward, allowing for efficient navigation from ticketing to security checkpoints.
Ticketing Counters and Services
Ticket counters are located near the terminal entrance and staffed by airline personnel ready to assist with bookings, check-in, and luggage inquiries. Self-service kiosks are also available for faster processing of boarding passes and baggage tags.
Online and Mobile Check-In Options
Most airlines operating at Hilo support online or mobile check-in. Travelers are encouraged to use these services to select seats, download boarding passes, and save time at the terminal. Make sure to check airline-specific cut-off times for online check-in.
Traveling with Groups or Special Needs
For travelers with children, disabilities, or larger parties, early arrival is recommended. Airlines offer priority assistance upon request. Contact your airline ahead of time for wheelchair services, translation assistance, or help managing oversized or fragile luggage.
Have Required Identification Accessible: Keep your ID and passport handy at all times. Ensure all names on your documents match your ticket.
Verify Terminal and Gate Information: Hilo has a compact layout, but gate assignments can change. Use monitors or airline apps for real-time updates.
Charge Your Devices: Charging stations are available throughout the airport. Bring adapters if traveling internationally.
Secure Your Belongings: Stay vigilant, especially in public areas like baggage claim. Keep valuables in carry-on luggage.
If Hilo is your first point of entry into the U.S. and you are connecting to another domestic destination, you may be required to claim your baggage, clear customs, and then re-check your bags for your next flight. Check with your airline to confirm procedures.
Hilo International Airport accommodates travelers with reduced mobility or special requirements. Elevators, accessible restrooms, designated parking stalls, and curbside drop-off zones are available. Notify your airline in advance to ensure that any necessary arrangements are made.