Accessible travel made easy - Maui Airport is committed to providing support for passengers with disabilities.

Accessible Travel Made Easy – Kahului Airport Welcomes Every Traveler

Kahului International Airport (OGG), the primary airport serving the island of Maui, is committed to ensuring a welcoming and accessible travel experience for all passengers, including those with disabilities. From wheelchair services to ADA-compliant restrooms and transportation options, Kahului Airport provides the support necessary for a safe, comfortable, and independent journey.

Accessibility Overview

Kahului Airport is fully compliant with the Americans with Disabilities Act (ADA), featuring accessible restrooms, curbside drop-off zones, ramps, elevators, and designated parking spaces. The airport staff is trained to assist travelers with visual, auditory, mobility, or cognitive impairments, and many services are available by request or reservation in advance.

Accessible Parking

Accessible parking stalls are available in all public parking areas at OGG, including the main parking garage and economy lot. These stalls are located near elevators and terminal access points. Vehicles must display a valid disability placard or license plate.

Curbside Assistance & Drop-Off

Airline personnel offer curbside assistance to passengers with disabilities upon request. Drop-off zones near each terminal are ramp-equipped for easy access, and wheelchair attendants can be arranged in advance to meet travelers at these zones.

Accessible Restrooms & Family Facilities

All restrooms in Kahului Airport include ADA-compliant stalls with wider doors, grab bars, and accessible sinks. Family restrooms are also available and designed to provide additional space and privacy for travelers who need caregiver support.

Service Animal Relief Areas (SARAs)

Kahului Airport provides outdoor pet relief areas near the terminal entrances, marked and equipped with waste bags and receptacles. Travelers with service animals can request assistance locating these areas. Although there are currently no indoor post-security SARAs, staff will assist travelers with access to outdoor relief options if needed.

Visual & Auditory Accessibility

Kahului Airport supports travelers with visual and hearing impairments through:

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Visual Paging Monitors: Important announcements and flight updates are displayed in large print throughout the terminals.
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Braille Signage: Located near elevators, restrooms, and gates.
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Audio Announcements: Broadcasts are made over PA systems for boarding and terminal updates.
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Contrasting Sign Colors: Help travelers with low vision navigate the airport more easily.

TSA Assistance & Screening Support

Kahului Airport collaborates with the TSA to provide accessible security screening. TSA Cares offers support for travelers with disabilities or medical conditions. You may request:

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TSA Passenger Support Specialist
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Pre-arranged assistance by calling 1-855-787-2227 at least 72 hours before travel.

Accessible Ground Transportation Options

Travelers with disabilities can access several ground transportation options directly from OGG:

1.
Roberts Hawaii Shuttle
Offers ADA-compliant airport shuttles. Book in advance at 1-800-831-5541.
2.
The Maui Bus (County of Maui Public Transit)
All buses are wheelchair accessible with ramps, lifts, and priority seating. For route and accessibility details, visit www.mauicounty.gov/bus or call (808) 871-4838.
3.
Taxi Services
Accessible taxis are available upon request at the airport’s taxi stand. For assistance, contact airport staff or call local companies like Maui Taxi Company (808-877-0907).
4.
Rental Cars with Adaptive Features
Major car rental companies at Kahului Airport offer vehicles equipped with hand controls, spinner knobs, or wheelchair access. Advance notice is required. Contact companies such as Enterprise, Hertz, or Avis at the OGG Rental Car Center.

Customer Service Assistance

Travelers who need help navigating the airport or accessing services can contact the Kahului Airport information desk or airport administration.
Kahului Airport Contact Information

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Phone: (808) 872-3830
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Website: hawaii.gov/ogg

Conclusion

Kahului Airport is dedicated to making air travel accessible and comfortable for everyone. By offering a range of services and infrastructure tailored to travelers with disabilities, OGG ensures that all passengers can enjoy a seamless journey through Maui’s gateway airport. Whether arriving for a relaxing vacation or departing after a memorable stay, Kahului Airport stands ready to assist with aloha and care.