Daniel K. Inouye International Airport
(Honolulu Airport - HNL)
Daniel K. Inouye International Airport (HNL)—commonly referred to as Honolulu Airport—is the main gateway for travelers entering and departing Hawaiʻi. As one of the busiest airports in the Pacific, HNL welcomes international arrivals, domestic flights, and inter-island passengers daily. To support visitors from around the world, the airport provides multiple visitor information resources to ensure a smooth arrival, departure, or layover experience.
Whether you need assistance navigating the airport, advice on transportation options, or recommendations for things to do across Oʻahu, visitor information services are easily accessible throughout HNL.
Locations:
• Baggage Claim Areas – Terminal 2 (International Arrivals)
• Inter-Island Terminal (Terminal 1)
• Near Ground Transportation Pickup Zones
Hours of Operation:
• Daily – 7:30 AM to 10:00 PM
(Hours may vary on holidays or during irregular flight schedules.)
Services Offered:
• Airport navigation assistance (check-in, baggage claim, gates, TSA areas)
• Transportation options (rental cars, shuttles, taxis, rideshare, city bus, hotel shuttles)
• Island visitor guides, maps, brochures, and sightseeing recommendations
• Assistance with accommodations and activity referrals
• Multilingual support for international visitors when available
Visitors can speak directly with friendly airport representatives familiar with Honolulu attractions, culture, and transportation logistics.
Even without speaking to a staff member, travelers can access airport information easily.
1. Flight Information Displays
Large screens located throughout the airport show:
• Departures and arrivals
• Gate assignments
• Delay and cancellation notices
2. Official Airport Website
The Hawaiʻi Department of Transportation online portal provides:
• Terminal maps
• Airline and gate information
• Parking availability and rates
• Ground transportation guidance
• Lost & Found procedures
• Accessibility services
3. Tourism Brochure Racks
Available throughout:
• Baggage claim areas
• Near information desks
• Rental car shuttle loading zones
Brochures include:
• Oʻahu attractions (Waikīkī, Pearl Harbor, North Shore, etc.)
• Dining and shopping guides
• Cultural and historical highlights
• Coupons for tours and experiences
HNL Hospitality Ambassadors
Airport staff and volunteers are stationed near:
• Security checkpoints
• Ground transportation areas
• Major walking corridors
They assist with:
• Directions and gate navigation
• Help for travelers with mobility needs
• Questions from first-time flyers or international guests
Accessible and Family-Friendly Support
• Family restrooms
• Nursing and baby-care areas
• Wheelchair assistance (arranged through airlines)
• Designated accessible routes across all terminals
• Stop at the Visitor Information desk after baggage claim — Best place to understand transportation choices quickly.
• Ask about current events on Oʻahu — Festivals and parades may affect travel time and crowds.
• Request brochures before leaving the airport — Many include discounts for tours and attractions.
• Have your hotel info handy — Staff can help match you with the right transportation.
• Use official airport signs — HNL has multiple terminals—follow colored terminal labels to avoid confusion.
Whether you're beginning a dream vacation, returning to family, attending a conference, or island-hopping across Hawaiʻi, the Visitor Information Services at Daniel K. Inouye International Airport ensure that your time on Oʻahu starts off smoothly.
From transportation guidance to ideas for your first island adventure—Waikīkī Beach, Pearl Harbor, the North Shore, or beyond—HNL is equipped to help every traveler find their way with confidence.